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Canvas Memoirs

FAQ

How do I order?

How do I chose the proper sized photo?

What are the different wrapping options?

I do not see a canvas size that I want. Can you provide custom dimensions?

Are there any restrictions on the types of photos you can print?

How long will the canvas last?

How do I clean the canvas?

What is the best way to hang the canvas?

How will the canvas be shipped?

What are the shipping charges?

What is the shipping time?

Can I ship to someone else?

Can you ship to a PO Box?

Can I pick up my canvas instead of having it shipped?

How long does it take for my canvas to be ready?

What if my canvas arrives damaged?

What is your return policy?

Will my information be private?

Will my credit card be secure?

I am a professional photographer /artist and interested in wholesale. Can you provide special rates for high volume purchases?

What payment methods are accepted?

How do I order?

Our ordering process is simple. Upload the photo on our order page. Please make sure the file size is large enough to ensure a high quality print when enlarged. Alternatively, the photo can be emailed to us at contact@canvasmemoirs.com, or you can drop off the actual photo for us to scan at our show room. If you ask for any photo modifications, we will work closely with you to make sure the image is exactly to your liking before we print it onto canvas. 

How do I chose the proper sized photo?

Typically, the larger the print size, the higher the definition the photo should be. If the file size is too small, the image will become pixelated at the larger print sizes. To ensure a high quality print, please make sure the approximate resolutions are used for your digital images:

Resolution Minimum:

8x10 - 576 x 720

11x14 - 792 x 1008

16x20 - 1152 x 1440

20x24 - 1440 x 1728

24x36 - 1728 x 2592

36x48 - 2592 x 3456

The resolution from most digital cameras works perfectly for our photo canvas product.

If your camera is 5 mega pixel or higher and the photo was taken at the highest setting you won't have a problem. If you're not sure about any of that, you can check the file size by right clicking on your image, then, click on properties, where the size will be displayed. Compare that number to the recommended resolutions listed above.

What are the different wrapping options?

To provide our customers with flexibilty, we can provide our canvas in several wrapping options. The simplest is our rolled canvas. We will provide instructions for stretching, or alternatively, you can take it to your framer to have this done. Next, we can provide a pre-stretched canvas onto 0.75 inch thick wooden bars. This option is recommended for framing. If you wish to mount the canvas on the wall without framing, we recommend our 1.5 inch thick stretcher bars. If you select this option, you will receive your canvas ready to mount to your wall. 

I do not see a canvas size that I want. Can you provide custom dimensions?

Yes! We can do custom dimensions. Please contact us for details. 

Are there any restrictions on the types of photos you can print?

We are capable of printing any digital images. There are no restrictions on what can be printed, although we do reserve the right to refuse orders if the contents are deemed offensive. Additionally, if the images are copyrighted, you must have permission from the copyright owner for reproduction. 

How long will the canvas last?

The materials we use are guaranteed to last over 100 years. As a result, we can offer a lifetime guarantee for our canvases. 

How do I clean the canvas?

The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Should the canvas get nicked and loose ink in a certain area it can be touched up with waterproof felt-tip markers or touch-up paint.

What is the best way to hang the canvas?

Our gallery wrap canvas can be hung directly to the wall without framing. If you select our rolled canvas or 0.75" thick option, we recommend that they be framed. We do not include or attach wires to our stretched canvases, since they may cause damage to the product during shipment.

How will the canvas be shipped?

The canvases will be shipped via UPS, FedEX, or USPS. 

What are the shipping charges?

There is a flat low cost shipping rate of $14.95 per order anywhere in the domestic USA. Sorry, we do not ship internationally.

What is the shipping time? 

After the canvas is ready to ship, the shipping time will be based on your location. Please see the below map for approximate shipping times. Please contact us for international shipping times. 

UPS Ground Delivery Time Map

Can I ship to someone else?

Yes! We can ship to an alternate address. Please indicate this in during checkout. If you would like us to include a special message, please note this in the special instructions section while ordering. 

Can you ship to a PO Box?

Unfortunately, we cannot ship to PO Boxes.

Can I pick up my canvas instead of having it shipped?

Yes, if you live in southern California, you can pick up your canvas at our showroom. The available times for pickup are Monday to Friday 10AM - 5PM. The address is 1520 S Grand Ave Santa Ana, CA, 92705. Please indicate that you will pick up the order during checkout. 

How long does it take for my canvas to be ready?

The canvases will be ready to ship after 48-72 hours of recieving your order. Please add to this the transit time listed above. If you request any special modifications or non-standard special effects, we will send you the edited image for your approval prior to printing. Based on this, please add any required approval time to the production period. 

What if my canvas arrives damaged?

We are extremely careful to package your canvas to protect it from moisture, and impact. However, if the canvas should be damaged upon arrival, please contact us at contact@canvasmemoirs.com with pictures and descriptions of the damage. We will send out a replacement as soon as possible. 

What is your return policy?

We offer a lifetime guarantee for quality and workmanship of our canvases. If at any time you are not satisfied with your purchase, we will send you a replacement. However, our quality guarantee cannot cover dissatisfaction based on low image quality due to a low resolution picture submitted. 

Will my information be private?

Canvas Memoirs respects your privacy, and we are committed to ensuring that your information will NEVER be shared with anyone. You may receive periodic promotional emails from us about our products. 

Will my credit card be secure?

Canvas Memoirs uses a secure server for all our transactions to ensure the protection of your sensitive personal information.

I am a professional photographer or artist and interested in wholesale. Can you provide special rates for high volumes?

Our prices are already very low. However, if you will be a high volume purchaser, please contact us at contact@canvasmemoirs.com or call (800) 773-9857.

What payment methods are accepted?

We accept all credit cards. Cash can be used for pickup at our showroom only.